FAQs

Appointments

Consultation with your preferred GP is available by appointment. A standard consultation takes about 15 minutes. If you feel more time may be necessary, such as for travel advice or a pap smear, please advise our receptionist at the time of booking. If your medical problem is urgent, or your condition is not improving as expected, please advise us so that we can review your situation as soon as possible. 

Saturday and Sunday Appointments

We provide a limited service on Saturdays for existing patients.  Appointments can be made by calling on the day, priority is given to acutely unwell people particularly children.
Standard short appointments can be made in advance for Sundays.

After Hours Service

After hours medical service is provided by Home Doctor Service.
Telephone No: 13 7425
In cases of emergency call an ambulance Dial 000
Alternatively go to Northern Beaches Hospital casualty department.

Repeat Prescriptions and Referrals

We believe it is in the best interest of your health to see you personally for scripts and referrals. A short consultation will avoid communication errors and inappropriate health management.

Telephoning the doctor

A doctor or nurse will be available for telephone calls in emergency situations. For all other requests, including obtaining test results, you will need to make an appointment to see the doctor in a consultation. This is important for improved communication, medico legal reasons and appropriate health care.

Management of your health information

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Access to personal health information is available on request.

Payment of Fees

We request payment of fees at the time of consultation. You may pay by cash, cheque, eftpos or credit card. An additional $10 will be charged when accounts are not settled at that time. A cancellation fee may be charged if 24 hours notice is not given.

 Fee Structure

Standard Consultation (10-15mins) $75
Long Consultation (over 20 mins) $130
Prolonged Consultation (40 mins) $165
‘No Shows’ and late cancellations $20
Repeat/lost scripts or referrals(without an appointment) $15

Please note – longer consultations attract a
higher Medicare rebate.

Bulk-Billing                         

This is available for children under 2 years of age, Repatriation card holders and pensioners at your doctors discretion – (Please note that this is not available on Weekends)

Some follow-up consultations may be bulk-billed at the discretion of the doctor.

Your Suggestions 

We constantly strive to give you the best possible care and attention. Please tell us if you have any suggestions or ideas as to how we may improve any aspect of our service. You may like to leave a note in the ‘feedback box’ in the waiting room. We take your concerns, complaints and suggestions seriously. However, if you wish to take the matter further you can contact the Health Care Complaints Commission at: Locked Bag 18, Strawberry Hills NSW 2012.